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Twilio AI Assistants
Twilio
Opinionated framework to build and host conversational Artificial Intelligence Assistants for customer-facing use cases
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About Twilio AI Assistants

Built on the #1 CPaaS provider, the #1 CDP, and powerful LLM infrastructure, Artificial Intelligence Assistants unlocks a new future of customer-aware self-governing agents that will delight customers and businesses alike. Artificial Intelligence Assistants are trained on your company’s knowledge assets, and are capable of leveraging tools that you define to make API requests to interact with other platforms and complete tasks. Every self-governing agent is equipped with customer memory capabilities powered by Segment so you can create personalized customer experiences at scale. Brands can engage with their customers across a variety of channels from day one, including chat, email, SMS, WhatsApp, voice and more. Assistants are also equipped with out-of-the-box Guardrails.

AI Categories
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Task Automation
AI tools that automate repetitive tasks.
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Sales Agent
AI agents that enhance sales processes.
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Marketing Automation
AI tools that simplify marketing workflows.
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Data Integration Agents
AI systems dedicated to consolidating and managing data from multiple sources.
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Customer Service Agent
AI tools designed to automate and improve customer service workflows.
Key Features
Customer Memory
Tools
Omnichannel
Knowledge
Guardrails and Monitoring
Simulator
Human Feedback
Personalization
AI Constellations
Use Case
increasing
Sales and Marketing
Optimize sales and automate campaigns with AI marketing tools.
process-automation
Process Automation
Automate repetitive workflows with AI for efficiency.
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Marketing Automation
Streamline marketing efforts with AI automation.
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Customer Support
Enhance customer service with AI agents managing inquiries and tickets.
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Integration Methods
webhook
Webhooks
Customizable webhooks for real-time communication between applications.
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REST API
Standard integration using REST APIs for direct access to data.
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Email
AI agents integrated with email platforms for workflow automation.
API
API
Facilitate smooth data exchange and functionality via APIs.
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