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Gander
Arjan Guglani
Artificial Intelligence-powered customer self-service platform for airlines to automate disruption management.
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About Gander

Gander is an Artificial Intelligence-driven customer service platform designed specifically for airlines. It automates various aspects of disruption management, from initial customer contact to compensation claims. The platform uses Artificial Intelligence workflows to handle customer inquiries faster and more accurately than traditional chat or voice platforms, reducing support costs and improving customer satisfaction

AI Categories
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Customer Service Agent
AI tools designed to automate and improve customer service workflows.
Key Features
AI-powered outbound voice calls for disruption management
Automated rebooking and accommodation assistance
Instant resolution of customer claims
PII-compliant customer authentication
AI-driven eligibility decisioning for compensation
Automated reimbursement for expenses during delays and cancellations
Compliance with various passenger rights regulations (EU261
Canada APPR
USA DOT
Brazil CPC)
Automated baggage delay and damage claim processing
Ancillary refund management
Special case refund processing with fraud checks
Customer feedback response system
Use Case
robot-filled 1
Customer Support
Enhance customer service with AI agents managing inquiries and tickets.
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Integration Methods
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Website / Browser
Direct integration of AI tools with websites or browsers.
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Web Application
AI agents integrated with web applications for advanced features and better UX.
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