BOTfriends’ innovative platform combines the strengths of generative Artificial Intelligence and conversational Artificial Intelligence to deliver powerful chatbots and phonebots that streamline customer service by handling repetitive tasks and common inquiries. Our Artificial Intelligence workflows are designed for both efficiency and adaptability, with the option for human supervisors to oversee and guide as needed. This approach allows businesses to offer customized, responsive customer support that not only enhances satisfaction but also optimizes operational processes. By reducing the burden on service teams, companies can achieve measurable improvements in efficiency and customer loyalty, all while lowering costs. Artificial Intelligence-Powered Efficiency, Human-Centered Control – Across Every Channel.